Terms of Service

Welcome to Chatile, a cozy cabin where you can chat with friends, care for your pets, share on the Feed, read in the Library and shop in the Boutique. These Terms of Service ("Terms") are an agreement between you and Chatile ("Chatile", "we", "us"). By creating an account or using Chatile on the web, iPhone or Android, you agree to these Terms, our Privacy notice and our Community rules. If you don't agree, please don't use Chatile.

1. Who can use Chatile

• You must be at least 13 years old, or older if the law where you live requires it (for example, 16 in some countries). If you're under 18, a parent or guardian must agree to these Terms for you.
• You must be 18 or older to sell in the Marketplace, go live with a Live Shop, buy commercials, join the Chatile team or sign a collaboration.
• You can't use Chatile if we've closed your account before, or if the law doesn't allow you to.

2. Your account

• You sign in with your email and a one-time code. Keep your email account safe: anyone who can read your email can sign in as you.
• Give us true information and keep it up to date. One person, one account. Don't pretend to be someone else.
• You're responsible for what happens on your account. Tell us right away at hello@chatile.app if you think someone else used it.

3. Membership and payments

• Chatile is free to join. A membership unlocks extra features. Prices are shown before you pay (for example $3.99 a month or $39.99 a year in the US; taxes may apply).
• Memberships renew automatically each month or year until you cancel. Cancel at least 24 hours before the end of the period so you're not charged again.
• If you joined in the iPhone or Android app, Apple or Google handles the payment, renewal, cancellation and refunds under their rules. Manage it in your phone's subscription settings.
• If you joined on the website, Stripe handles the payment. Cancel any time in Settings → Membership. You keep access until the end of the period you paid for.
• Except where the law requires or the store's rules allow, payments aren't refundable. If something went wrong, write to us and we'll do our best to make it right.
• Gift memberships and promo codes have no cash value, can't be sold, and may have an end date. Promo codes are redeemed on the Chatile website.
• We may change prices. We'll tell you before a new price applies to you, and you can cancel before it does.

4. Shopping, selling and paid features

• Chatile Boutique: products Chatile sells. Made-to-order items are printed and shipped by our print partner. Our return and refund rules are shown on each product.
• Member shops (Marketplace): members sell physical items only. Each seller is responsible for their listings, shipping, taxes, returns and refunds. Chatile isn't the seller and isn't part of the contract between you and a seller, but we may remove listings or shops that break the rules. Chatile keeps a small fee on each sale, shown to sellers before they list.
• Commercials, collaborations and book invites: these have their own terms, which you accept before you pay. Anything sponsored is labeled "Paid partnership" or "Sponsored". Chatile reviews and may decline or remove any paid content.
• Payments for these are handled by Stripe. Chatile never sees your full card number.

5. Your content

• You own what you post: your posts, photos, comments, pet names, lives, books and messages.
• So Chatile can work, you give us a worldwide, non-exclusive, royalty-free license to host, store, show, copy, resize and share your content only as needed to run Chatile and show it to the people you chose. This license ends when you delete the content or your account, except for copies we must keep by law or in backups for a short time.
• Only post what you have the right to share. Don't post other people's photos, music, writing or brands without permission.
• Private chats are encrypted on your device. Chatile can't read them.

6. Being kind and safe

• Follow the Community rules. No harassment, hate, nudity, sexual content, violence, scams, spam or illegal activity, and nothing that harms children, ever.
• You can report and block anyone. We review reports, usually within 24 hours, and may remove content, end a live, pause posting, suspend or close accounts that break the rules or put others at risk. We may report illegal content to the authorities.
• Don't try to break, overload, copy, scrape or reverse-engineer Chatile, get around a block or limit, or use bots.

7. AI features

Some features use AI, like Jesner and Lilie, the cabin guides. They are made-up characters, and AI can be wrong. Their answers are friendly directions around Chatile, not professional, medical, legal or financial advice. Don't share sensitive details with them.

8. Chatile's content

Chatile's name, cabin, pets (including Lucky), designs, artwork, videos, books Chatile publishes and the app itself belong to Chatile or its licensors. You may use them only inside Chatile. Don't copy or sell them.

9. Changes and availability

• We keep improving Chatile, so features may change, pause or end. We may pause sign-ups, posting or lives for safety or maintenance.
• If we change these Terms in an important way, we'll let you know in the app before the change applies. If you keep using Chatile after that, you accept the new Terms.

10. Ending your account

• You can delete your account any time in Settings → Account → Delete my account, or at chatile.app/delete-account. Cancel any Apple or Google subscription first.
• We may suspend or close your account if you break these Terms or the Community rules, if the law requires it, or to protect others. When it's possible and safe, we'll tell you why.

11. Disclaimers

Chatile is provided "as is" and "as available". We work hard to keep it safe and running, but we can't promise it will always be available, error-free or secure, or that content from other members is accurate. Chatile isn't an emergency, medical, legal or financial service. If you're in danger, call your local emergency number.

12. Limits on liability

To the fullest extent the law allows, Chatile isn't liable for indirect, incidental, special or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about Chatile is limited to the greater of the amount you paid Chatile in the 12 months before the claim, or $100. Some places don't allow these limits, so they may not apply to you. Nothing here limits rights you have under consumer protection laws that can't be waived.

13. Disputes

Please contact us first at hello@chatile.app. Most problems can be solved quickly and kindly. These Terms are governed by the laws of the United States and of the state where Chatile is based, without regard to conflict-of-law rules. If you live outside the US, you may also have the protection of the laws where you live.

14. Apple and Google

If you use Chatile on an iPhone or iPad, these Terms are between you and Chatile, not Apple. Apple isn't responsible for Chatile or its content, has no duty to provide support, and isn't responsible for claims about it, but Apple and its subsidiaries may enforce these Terms as a third party. Google Play's terms also apply when you download Chatile from Google Play.

15. Contact

Questions about these Terms: hello@chatile.app.